Shipping & Returns
SHIPPING AND DELIVERY
At The Formula, we strive to provide our customers with the best shipping experience possible. Below is our detailed shipping policy to help you understand how we handle your orders.
SHIPPING METHODS AND RATES
Standard Shipping (Free) Delivery Time: 3-5 working days
Cut-off Time: Orders placed by 12 PM will be processed the same day
Cost: £1.99
Express Delivery Delivery Time: 1-2 working days
Cut-off Time: Orders placed by 12 PM will be processed the same day
Cost: £2.99
SHIPPING AREAS
Whilst we predominantly ship to the United Kingdom, there is the possibility of shipping worldwide. Unfortunately, any shipping deals or promises of free delivery only apply to UK orders and orders outside of the UK are excluded.
If your country is not included when checking out, please contact sam@theformula.shop and we will fix any errors or exclusions of countries.
ORDER PROCESSING AND MULTIPLE ITEMS
Orders with multiple items will typically be shipped together in one package. If your order requires additional boxes due to size or quantity, we will contact you to inform you of any changes.
ORDER TRACKING
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status of your shipment on our order tracking page.
DELIVERY ISSUES
If you have not received your order within the estimated delivery time, please first check the order tracking page using the tracking number provided in your shipping confirmation email. If you need further assistance please contact our customer service team via the Contact Us form on our website or email us at sam@theformula.shop.
Thank you for choosing The Formula. If you have any further questions regarding our shipping policy, please do not hesitate to contact us. We are here to help and ensure your shopping experience is seamless and enjoyable.
RETURNS AND EXCHANGES
We have a 30-day return policy, so you can request a refund within 30 days of purchase as long as the item is unopened (delivery box can be open) and the product is in its original condition. Furthermore, you will need the receipt or proof of purchase to be eligible.
To process a return please contact us via the CONTACT US page (or email sam@theformula.shop) with the following information:
- Order number
- Product to be returned
- Reason for returning
- Refund or alternative product to be sent
Note: There will be a charge of £2.99 shipping fee for returning your item; this will be deducted from your total refund amount.
All refunds are taken on a case by case basis so please contact sam@theformula.shop for any return or exchange enquiries.
DAMAGES, ISSUES OR FAULTY ITEMS
If you have received a faulty item or there is damage to the product, please contact us via the CONTACT US page (or email sam@theformula.shop) so we can evaluate the issue at hand and make everything right.
Please include the following information:
- Order number
- Product to be returned
- Description of fault/issue/damage (with photos if applicable)
Refund or replacement to be sent after we have investigated the issue. We can process a full refund, or send a replacement.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sam@theformula.shop.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
At The Formula, we strive to provide our customers with the best shipping experience possible. Below is our detailed shipping policy to help you understand how we handle your orders.
SHIPPING METHODS AND RATES
Standard Shipping (Free) Delivery Time: 3-5 working days
Cut-off Time: Orders placed by 12 PM will be processed the same day
Cost: £1.99
Express Delivery Delivery Time: 1-2 working days
Cut-off Time: Orders placed by 12 PM will be processed the same day
Cost: £2.99
SHIPPING AREAS
Whilst we predominantly ship to the United Kingdom, there is the possibility of shipping worldwide. Unfortunately, any shipping deals or promises of free delivery only apply to UK orders and orders outside of the UK are excluded.
If your country is not included when checking out, please contact sam@theformula.shop and we will fix any errors or exclusions of countries.
ORDER PROCESSING AND MULTIPLE ITEMS
Orders with multiple items will typically be shipped together in one package. If your order requires additional boxes due to size or quantity, we will contact you to inform you of any changes.
ORDER TRACKING
Once your order has been shipped, you will receive an email confirmation with a tracking number. You can use this tracking number to monitor the status of your shipment on our order tracking page.
DELIVERY ISSUES
If you have not received your order within the estimated delivery time, please first check the order tracking page using the tracking number provided in your shipping confirmation email. If you need further assistance please contact our customer service team via the Contact Us form on our website or email us at sam@theformula.shop.
Thank you for choosing The Formula. If you have any further questions regarding our shipping policy, please do not hesitate to contact us. We are here to help and ensure your shopping experience is seamless and enjoyable.
We have a 30-day return policy, so you can request a refund within 30 days of purchase as long as the item is unopened (delivery box can be open) and the product is in its original condition. Furthermore, you will need the receipt or proof of purchase to be eligible.
To process a return please contact us via the CONTACT US page (or email sam@theformula.shop) with the following information:
- Order number
- Product to be returned
- Reason for returning
- Refund or alternative product to be sent
Note: There will be a charge of £2.99 shipping fee for returning your item; this will be deducted from your total refund amount.
All refunds are taken on a case by case basis so please contact sam@theformula.shop for any return or exchange enquiries.
DAMAGES, ISSUES OR FAULTY ITEMS
If you have received a faulty item or there is damage to the product, please contact us via the CONTACT US page (or email sam@theformula.shop) so we can evaluate the issue at hand and make everything right.
Please include the following information:
- Order number
- Product to be returned
- Description of fault/issue/damage (with photos if applicable)
Refund or replacement to be sent after we have investigated the issue. We can process a full refund, or send a replacement.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sam@theformula.shop.
EUROPEAN UNION 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.
As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.